Terms and Conditions

Last updated: August 14, 2026

1. About these terms

These Terms and Conditions govern your use of the Mamut Wines website and the booking of wine tours and experiences in Mendoza, Argentina. By making a booking you agree to these terms. Please read them together with our Privacy Policy.

2. Booking policy

• Bookings can be made up to 24 hours before departure.
• For requests with less than 24 hours’ notice, please contact us through any of the channels published on this website and we will do our best to accommodate you.
• Pick-up is included from your hotel or Airbnb, within the area covered by each tour as described on the corresponding tour page.
• Prices are published on each tour page.

3. Cancellation and refund policy

Cancellation conditions depend on the type of service you booked — hotel, air transport, or tour — and on the specific conditions of each provider.

For this reason, the exact deadlines and refund amounts are confirmed at the time your booking is confirmed, before any payment is made. There is no single fixed percentage: the refund amount depends on the value and conditions of each confirmed reservation.

To cancel or modify a booking, contact us through any of the channels published on this website.

4. Passenger requirements

Food allergies, dietary restrictions, and mobility needs must be communicated at the time of booking so we can confirm with the corresponding winery that they can accommodate you.

The wineries on our tours have wheelchair ramps or lifts, so accessibility is not usually a problem; letting us know in advance ensures every detail is taken care of (menus, transport, tour timing, etc.).

5. Payments

Accepted payment methods and payment terms are described on our How the payment works page.

6. Contact

If you have questions about these terms or your booking, contact us at [email protected].